Enterprise AI Insights

AI in Action for CX & Contact Centers

Discover strategic insights, real-world applications, and innovation trends driving enterprise AI from the team behind ElevateAI.

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Echo Just Got Smarter: Introducing Echo Real-Time Transcription

When we launched Echo, our next-generation transcription model, we set a new standard for accuracy, language support, and affordability across the contact center industry. ElevateAI Echo was built from the ground up to help teams capture conversations with clarity and speed, post-call, unlocking smarter insights with fewer compromises.
Technicolor Rotary Phone Photo Source // Unsplash: Quino Al

Tech Terms: Knowledge Management

In every modern enterprise, knowledge is the true competitive advantage. But information alone isn’t power – it’s how you organize and use it that matters.
Technicolor Binoculars Photo Source // Unsplash: Filios Sazeides

Tech Terms: Enterprise Monitoring

Real-time visibility builds real-time confidence. In the enterprise software world, performance isn’t just a metric – it is a mandate.
Headphones on a pink gradient support soft skills Photo Source // Unsplash: Evro Rocks

Tech Terms: Soft Skills

Great conversations aren’t powered by code alone. In the enterprise contact center, advanced technologies power scale, speed, and efficiency.