AI in Action for CX & Contact Centers

When we launched Echo, our next-generation transcription model, we set a new standard for accuracy, language support, and affordability across the contact center industry. ElevateAI Echo was built from the ground up to help teams capture conversations with clarity and speed, post-call, unlocking smarter insights with fewer compromises.

Every modern contact center has goals… but how do you know if you’re hitting them? Why Contact Center KPIs Are More Critical Than Ever That’s where Key Performance Indicators – or KPIs – come in.

In today’s enterprise contact centers, transcripts aren’t just text – they are the foundation for insights and intelligence. Yet, raw transcripts without proper punctuation, formatting, and structure fall flat.

Escalation happens when a customer issue moves beyond frontline support. It’s not just about transferring a call – it’s about resolving tension before it becomes dissatisfaction.