Call Centers

In today’s enterprise contact centers, transcripts aren’t just text – they are the foundation for insights and intelligence. Yet, raw transcripts without proper punctuation, formatting, and structure fall flat.

Escalation happens when a customer issue moves beyond frontline support. It’s not just about transferring a call – it’s about resolving tension before it becomes dissatisfaction.

If your customers are talking, Speech-to-Text (STT) technology makes sure you’re listening – and learning. In a digital-first contact center, voice interactions still matter.