Tech Terms: Empathy in CX
by Amanda Dingus
September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
Enterprise AI Insights
Contact Center
Discover strategic insights, real-world applications, and innovation trends driving enterprise AI – from the team behind ElevateAI.
by Amanda Dingus
September 23, 2025
Your Patients Are Talking. Is Your Healthcare System Listening?
by Amanda Dingus
September 23, 2025
For enterprise healthcare systems, voice interactions aren’t just service touchpoints. They are clinical signals, operational data points, and regulatory requirements.
Tech Terms: After-Call Work (ACW)
by Amanda Dingus
September 16, 2025
In contact centers, the call isn’t the end of the interaction. It is the turning point.