Tech Terms: Soft Skills
by Amanda Dingus
October 21, 2025
Great conversations aren’t powered by code alone. In the enterprise contact center, advanced technologies power scale, speed, and efficiency.
Enterprise AI Insights
CX
Discover strategic insights, real-world applications, and innovation trends driving enterprise AI – from the team behind ElevateAI.
by Amanda Dingus
October 21, 2025
Improving CX by Reducing Service Variability: Consistency is Key
by Ashley Griggs
November 08, 2023
“It takes months to find a customer… seconds to lose one.” — Vince Lombardi Consistency is a cornerstone of an exceptional customer experience (CX).
Meet NiCE ElevateAI: Revolutionizing CX with AI-Powered Transcription
by Neeraj Verma
February 01, 2023
In today’s fast-paced contact centers, accurate and cost-effective transcription is essential for extracting actionable customer insights. Meet ElevateAI.