Enterprise

In today’s enterprise contact centers, customer conversations aren’t just interactions – they’re data-rich moments packed with strategic insight. But if you’re only analyzing what your customers say, you’re missing a critical dimension: how they say it.

As the crack of the bat and the roar of the crowd signal MLB Opening Day 2025, excitement fills the air. Baseball teams spend months preparing – fine-tuning their strategies, warming up their players, and setting the stage for the long season ahead.