Enterprise AI Insights

Escalation

Discover strategic insights, real-world applications, and innovation trends driving enterprise AI – from the team behind ElevateAI.

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Tech Terms: Empathy in CX

by Amanda Dingus September 23, 2025
In contact centers, the most valuable skill isn’t speed, technical knowledge, or even multitasking. It is empathy.
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Tech Terms: Escalation in CX

by Amanda Dingus August 26, 2025
Escalation happens when a customer issue moves beyond frontline support. It’s not just about transferring a call – it’s about resolving tension before it becomes dissatisfaction.
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