Next Era of Contact Center Transcription
by Amanda Dingus
August 06, 2025
In a recent ICMI article, Neeraj Verma unveiled ElevateAI’s latest innovation – Echo Real-Time, a streaming transcription model purpose-built for mid-call intelligence and live customer experience (CX) action. If you’re building AI-driven experiences in your contact center, this is a game-changer.
