Innovation

NiCE VP of AI Products – and NiCE ElevateAI GM and Founder – Neeraj Verma recently sat down with CMSWire to discuss the future of contact centers, innovative technologies, and the models and mindset underpinning the latest releases across ElevateAI.

At NiCE ElevateAI, we’re redefining what’s possible in AI-powered, next-gen transcription. Today, we’re introducing ElevateAI Echo, our most innovative – and accurate – transcription model, to date.

In today’s fast-paced customer service landscape, contact centers must operate efficiently while delivering exceptional experiences. Leveraging Generative AI (GenAI) can help contact centers streamline customer interactions, optimize agent performance, and reduce operational costs.