Customer Service

Improving CX by Reducing Service Variability? Consistency is Key “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base.

400 CX Leaders Speak Out: The Impact of CX AI on CSAT and Quality Management Customer experience (CX) is changing fast – and artificial intelligence (AI) is accelerating the change. Recent advances in AI technology have open new possibilities for analyzing customer interactions and unlocking valuable insights.