Generative AI

As the crack of the bat and the roar of the crowd signal MLB Opening Day 2025, excitement fills the air. Baseball teams spend months preparing – fine-tuning their strategies, warming up their players, and setting the stage for the long season ahead.

As we kick off 2025, contact centers – from large enterprises and BPOs to SMBs and startups – face a new set of challenges. Projects we planned to circle back to last year are now front and center, and pressure to improve service delivery, boost efficiency, and cut costs continues to rise.

At ElevateAI by NICE, we’re redefining what’s possible in AI-powered, next-generation transcription. Introducing Echo: ElevateAI’s Next-Generation Transcription Model We’re excited to debut Echo, our next-generation transcription model, delivering a major breakthrough in AI-powered transcription technology.