Tech Terms: Speaker Separation by Amanda Dingus July 08, 2025 Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart. Learn more
Tech Terms: Intelligent Transcription by Amanda Dingus July 01, 2025 In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different. Learn more
Measuring What Matters: 5 Essential Contact Center KPIs by Amanda Dingus August 14, 2024 Contact centers are a vital touchpoint between brands and customers. In today’s competitive landscape, their role in shaping customer experiences and building brand loyalty has never been more critical. Learn more