Next-Generation Transcription

Enterprise contact centers face a familiar challenge: how to support agents in delivering exceptional service while driving efficiency, consistency, and ROI. With increasing call volumes, rising customer expectations, and limited insight into day-to-day interactions, it’s clear that legacy tools alone can’t meet modern demands.

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.

In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different.