Transcription

NiCE VP of AI Products – and ElevateAI GM and Founder – Neeraj Verma recently sat down with CMSWire to discuss the future of contact centers, innovative technologies, and the models and mindset underpinning the latest releases across ElevateAI.

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.

In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different.