Harnessing the Power of CX AI: How Conversational Data Elevates Customer Experience Introduction “Data are just summaries of thousands of stories–tell a few of those stories to help make the data meaningful.” – Chip and Dan Heath, authors of “Made to Stick” and “Switch” Customer experience (CX) is vital in determining a business’s success in today’s […]
Easy to Get Started: Fast Track Your Way to AI-Powered Transcription and Insights Intro APIs, Automatic Speech Recognition, and AI-driven insights are transforming the customer experience landscape. As highlighted by the Harvard Business Review, building “intelligent experience engines” is crucial for success. These advancements enable businesses to easily get started automating transcription and extracting valuable […]
Consistency is Key: How to Improve Customer Experience by Reducing Variability “It takes months to find a customer…seconds to lose one.” – Vince Lombardi The importance of improving customer experience consistency cannot be overstated when it comes to building a loyal customer base. In fact, research shows that consumers are more likely to remember […]
