Unlocking the Value of Conversational Data with ElevateAI’s Transcription API
Conversations are the lifeblood of business, and every conversation is an opportunity to learn.
In today’s highly competitive business landscape, understanding what your customers are saying is critical for your business to thrive. Organizations using transcription to listen at scale can optimize customer experience, ensure compliance, cut costs, and drive efficiency. Aberdeen Research reports some amazing results from organizations using AI to gain competitive advantages:
- 3.3x increase in client retention rates
- 3.5x increase in customer satisfaction
- 8.0x decrease in customer effort and improved resolution speed
- 11.5x decrease operational costs
Given the results, it’s not surprising how big of a role AI is playing in the future of customer experience (read more here about the role of AI in the future of CX from NICE CMO Einat Weiss).
ElevateAI provides companies of any size, from startups to the world’s largest organizations, with the ability to unlock the value from their conversational data and positively impact their future.
Our latest tutorial video explains how ElevateAI’s developer-friendly APIs can put the power of accurate, affordable transcripts at your fingertips, so you can focus on your core business and cut costs without sacrificing quality. It will cover ElevateAI’s unique transcription features, including support for
- both single and dual-channel audio files
- automatic speaker separation
- precise word timings
- confidence scores
- redaction of sensitive data
Enjoy more in the below video!