Video | 5 Contact Center AI Challenges and How to Overcome Them!

by Amanda Dingus April 01, 2024

CX Today’s Charlie Mitchell, ElevateAI by NiCE’s Neeraj Verma, and Derek Top of Opus Research discuss five contact center AI challenges and trends, including:
<br><br>
• Challenge 1: Limited Accessibility <br>
• Challenge 2: Achieving Cost-Efficiency <br>
• Challenge 3: Comparing Different AI Models <br>
• Challenge 4: Ensuring Security <br>
• Challenge 5: Embracing the Unknown <br><br>
April 2024

Amanda Dingus

Amanda leads Marketing and Strategy for NiCE ElevateAI, bringing 20+ years of experience in market strategy, competitive intelligence, and SaaS to her role. Across her career, she’s held leadership roles at various companies, including Microsoft, USAA, Verint, Humana, Nestlé Purina, Medallia, and Infor. From startups to Fortune 100 brands, she is known for turning insight into action to drive growth and differentiation.

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