Video | Purpose-Built Gen AI for the Contact Center

by Amanda Dingus September 17, 2024

In this CX Today video, CX Today’s Charlie Mitchell hosts Ashley Griggs, Head of Sales and Strategic Partnerships at NiCE ElevateAI for a wide-ranging discussion and demonstrations of the app’s latest innovations.

After an introduction to the purpose-built tool for the contact center, we discuss:

  • How to get started with ElevateAI
  • The Gen AI use cases within ElevateAI
  • How the “Ask ElevateAI” feature works
  • Which models power ElevateAI’s Gen AI?

We also share video demos throughout, bringing the ElevateAI solution to life.

Hosted by Charlie Mitchell, Senior Editor at CX Today News, Customer Experience Technology News

Amanda Dingus

Amanda leads Marketing and Strategy for ElevateAI by NiCE, bringing 20+ years of experience in market strategy, competitive intelligence, and SaaS. Across her career, she’s held leadership roles at various companies, including Microsoft, USAA, Verint, Humana, Nestlé Purina, Medallia and Infor. From startups to Fortune 100 brands, she is known for turning insight into action to drive growth and differentiation.

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September 17, 2024
Video | Rise to the CX Summit with ElevateAI Explore

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