Echo Just Got Smarter: Introducing Echo Real-Time Transcription

When we launched Echo, our next-generation transcription model, we set a new standard for accuracy, language support, and affordability across the contact center industry.

ElevateAI Echo was built from the ground up to help teams capture conversations with clarity and speed, post-call, unlocking smarter insights with fewer compromises.

But voice doesn’t just happen after the call.

Meet the New Echo: Post-Call and Real-Time Transcription in One Powerful API

Today, we’re thrilled to introduce the newest addition to the Echo feature suite – Echo Real-Time Transcription. Echo Real-Time Transcription (RTT) delivers high-accuracy transcription live, as the conversation unfolds.

Echo RTT delivers the same powerful foundational technologies as our original Echo model, with a key difference: it works live. That means that your agents, supervisors, and systems gain instant access to streaming transcription data, opening up an entirely new world of real-time analytics, agent assist insights, and in-the-moment coaching.

No batch processing. No delays. Just live insights, delivered at the speed of conversation.

One Model. Two Powerful Modes.

Echo now comes in two flexible deployment options:

1. Post-Call Transcription – a.k.a. Original Echo

Echo’s original post-call transcription remains our gold standard for high-volume, high-accuracy speech-to-text across the enterprise. It processes audio after the interaction ends, ensuring a complete and formatted transcript, with speaker attribution, language detection, and word-level confidence scores.

Post-call mode is ideal for workflows where accuracy and context matter most, including contact center staples like:

• Quality assurance audits and compliance documentation
• Customer experience (CX) analysis
• Generative AI-powered features like AutoSummary, Interaction Topics or Ask ElevateAI Q&A
• Performance reporting and historical insights

By waiting until the call concludes, Echo can analyze the full conversation holistically – delivering the most reliable, detailed output for downstream analysis. It’s the right fit when real-time speed isn’t required, but precision and completeness are critical.

2. Real-Time Transcription – a.k.a. the newest innovation

Echo Real-Time Transcription (RTT) listens in as calls happen, delivering partial and finalized, accurate transcriptions, across an interaction. ElevateAI Echo RTT pairs transcription with sentiment, delivering a brief summary and view of sentiment every thirty (30) seconds, providing the agent – and potentially, their supervisor – with a view of the interaction from the customer’s point of view throughout the engagement.

Echo RTT output is ideal for:

• Agent assist tools
• Supervisor dashboards
• Live compliance monitoring
• Conversational intelligence platforms
• Proactive support and coaching

You can choose the mode that fits your workflow – or use both. And the best part? Either way, both Post-Call and Real-Time transcription are fundamentally drawing upon the same Echo model, with the same industry-leading accuracy, language support, and benefits, as the ElevateAI Echo transcription model you know and love.

Built for the Enterprise from the Start

Whether you’re building for a high-volume contact center or embedding transcription into a customer intelligence platform, Echo Real-Time is ready to scale.

Here’s what you can expect:

• Real-Time Streaming via API – Connect your application to Echo using simple WebSocket or streaming REST endpoints.
• Automatic Language Detection – Over 50 languages supported, detected without manual labeling.
• Affordable Pricing Options – Transparent, pay-as-you-go pricing, without real-time markups.
• Seamless Gen AI Integration – Feed real-time text into ElevateAI’s Gen AI capabilities for live AutoSummaries, insights, or action triggers.
• Sentiment Analysis – Receive AutoSummaries and sentiment analysis every 30 seconds across RTT, allowing agents to gauge escalation risk.

Built on the Most Accurate ElevateAI Model Yet

Our new Real-Time Transcription offering is powered by the same Echo model that delivers up to 40% accuracy improvements than our original CX model. That’s a meaningful improvement where it matters most: when agents and customers are relying on context and clarity to get things right.

Echo’s accuracy has been tested across industries, accents, and environments – and it consistently outperforms in the metrics that matter: word error rate, latency (~300ms – 1.2s), and language coverage.

Designed for Flexibility, Built for Developers

ElevateAI Echo Real-Time is developer-friendly and easy to integrate. If you’ve worked with our transcription APIs before, you’ll feel right at home. If you haven’t, our documentation will walk you through every step. Echo was built for developers, by developers, using:

• Fully documented APIs, including the new Real-Time Transcription API
• JSON-based outputs
• Supports streamable audio in common formats (e.g., LINEAR16, MULAW, etc.)
• Granular control over buffering, partial results, and finalization

Plus, you don’t have to choose between Post-Call and Real-Time up front – our flexible endpoints make it easy to test both and scale what works.

Why Real-Time? And Why Now?

Customer expectations are rising. Everyone wants faster answers, smoother resolutions, and personalized support. Meanwhile, contact center leaders are tasked with doing more in less time, with less headcount.

ElevateAI’s Echo Real-Time Transcription was built for this moment.

It enables faster, more responsive interactions, giving your systems the ability to act in the moment, not after the fact. That’s a fundamental shift in how businesses use voice data.

Same Pricing. More Possibility.

We believe real-time transcription shouldn’t cost more – or be harder to access. That’s why Echo Real-Time is available at the same rate as Echo Post-Call: just $0.10 per audio hour.

There’s no separate SKUs, no volume gates, and no surprises. Just access to our latest and greatest product, using our innovative, consumption-based pricing model.

If you’re already using Echo, you can try Real-Time today – with zero changes to your billing or plan.

From Post-Call to Real-Time: A Full Spectrum of Voice Intelligence

With both modes available, Echo gives your team full control over how and when to use transcription:

Use one, use both – ElevateAI Echo scales with your contact center strategy.

Getting Started is Easy

If you’re new to ElevateAI, visit elevateai.com/transcription to learn more and get started for free. You’ll get access to all three ElevateAI Transcription options – our original, purpose-built CX model and the Echo model, including both Echo Post-Call and Echo Real-Time – instantly.

Already a user? Echo Real-Time is already live in your account. Visit our Real-Time API documentation to start streaming today.

Let’s Build the Future of Voice, Together

Voice is still the richest, most powerful channel in the contact center. With the fall debut of ElevateAI Echo – and now, with Echo Real-Time Transcription – ElevateAI is making the Voice channel even smarter, turning every interaction into usable, actionable data.

Whether you’re building a live coaching platform, powering agent assist, or unlocking Gen AI-powered insights mid-call, Echo Real-Time Transcription is ready.

And we’re just getting started.

Ready to elevate your transcription capabilities with ElevateAI Echo? Here’s how you can get started:

• Learn more about the technology underpinning ElevateAI’s Echo Real-Time Transcription
• Explore ElevateAI’s Documentation >> Access our comprehensive resources to learn more about Echo’s overall features, supported languages, and technical details
• Explore our Consumption-Based Pricing and see firsthand how our newest innovation can transform your transcription workflows
• Contact Us >> If you have any questions or need assistance, don’t hesitate to reach out to our sales team at sales@elevateai.com
• Sign Up for Free >> Start Today!

Start for free. Scale infinitely. That’s ElevateAI.

Photo Source // Unsplash:  Marisol Benitez