Gain Deeper Insights with Purpose-Built Models for CX
Intro to CX AI
Are you looking for a way to measure your customers’ satisfaction with your contact center? Do you want to identify the most crucial agent behaviors, such as empathy and active listening, to improve your team’s performance? Further, are you concerned about compliance and identifying vulnerable customers? If so, you need ElevateAI – the API that provides speech-to-text transcription and measures sentiment and purpose-built behavioral scores to enrich any application or data lake with just a few lines of code.
CX AI Benefits
ElevateAI’s CX AI solution can help you transform your contact center’s performance. By accurately understanding your customer interactions, you can improve your agents’ behaviors and provide a better customer experience. With ElevateAI, you can:
- Measure sentiment on 100% of your interactions. ElevateAI’s API lets you measure sentiment on every interaction, providing a complete picture of your customers’ satisfaction with your contact center.
- Access unbiased behavioral scores. ElevateAI’s API also provides unbiased behavioral scores, including empathy, active listening, and building rapport, allowing you to identify the most crucial agent behaviors that affect customer satisfaction.
- Identify vulnerable customers. With ElevateAI’s API, you can objectively and accurately identify vulnerable customers on every voice and digital interaction, helping you ensure compliance with regulations and provide better service to those who need it most.
Our latest tutorial video demonstrates how ElevateAI provides an easy way to achieve your CX goals. You can measure sentiment on 100% of your interactions, access unbiased behavioral scores, including empathy, active listening, and building rapport, and objectively identify vulnerable customers on every voice and digital interaction.
You can find an overview of what’s included in this feature group on our CX AI page. Additionally, you can get more details in our documentation site’s CX AI feature section.
It’s worth noting that AI is only as good as its training data. ElevateAI is not a generic AI model trained on public “internet data.” Instead, it has been rigorously trained on 20+ years of CX data, labeled by market-leading analytics, in order to provide a deep understanding of customer conversations. With over 25k organizations in over 150 countries, including 85 of the Fortune 100, relying on NICE’s AI to win, ElevateAI is the AI solution that can take your CX to the next level.
Enjoy more in the video below!